Refund Policy
This Refund Policy describes when and how you can request a refund for paid ABTestly subscriptions. We want you to be confident trying ABTestly, so we offer a straightforward refund policy alongside our Terms of Service.
1. 30-day money-back guarantee
If you are a first-time ABTestly customer and you are not satisfied with the Service, you can request a full refund within 30 days of your first paid subscription charge. No questions asked.
This guarantee applies to:
- Your first monthly subscription on any paid plan (Starter, Pro, Business, or Enterprise)
- Your first annual subscription on any paid plan
This guarantee does not apply to:
- Subsequent renewals after your first paid period
- Plan upgrades from an existing paid plan
- Add-ons or one-time purchases (when available)
- Customers who have previously received a refund
2. Annual plan refunds beyond 30 days
If you cancel an annual subscription after the initial 30-day money-back window:
- Within the first 6 months: you are eligible for a 50% prorated refund of unused months, calculated from your cancellation date.
- After 6 months: annual subscriptions are non-refundable, but you will retain access to your paid plan until the end of the current annual period.
Example: you subscribe to Pro annual ($790) in January. You cancel in April (3 months in, 9 months unused). You are eligible for a 50% prorated refund: ($790 / 12) × 9 × 50% = $296.25.
3. Monthly plan refunds
Monthly subscriptions are not eligible for prorated refunds beyond the 30-day money-back window. When you cancel a monthly subscription, you retain access to your paid plan until the end of the current billing period, and no further charges will be made.
4. Refunds for service disruptions
If you experience a significant service disruption that prevents you from using the Service for an extended period, contact us at support@abtestly.com. We will review your case and, if appropriate, issue a service credit or partial refund.
This is at our reasonable discretion. We do not currently offer a formal Service Level Agreement (SLA) with automatic service credits, except for Enterprise customers with custom contracts.
5. Refunds in specific situations
5.1 Account termination by us
If we terminate your account without cause, you will receive a prorated refund of any prepaid fees for unused service time.
If we terminate your account for cause (violation of our Terms of Service or Acceptable Use policy), no refund will be issued.
5.2 Plan downgrades
When you downgrade your plan, the change takes effect at the start of the next billing period. No refund is issued for the difference between your old plan and new plan for the current period.
5.3 Duplicate or accidental charges
If you've been charged in error (e.g., duplicate charge, charge after cancellation), contact us immediately at support@abtestly.com. We will investigate and issue a full refund of any erroneous charges, typically within 5 business days.
5.4 Subscription paused due to fraud or chargeback
If your payment is reversed by your payment provider (chargeback) or flagged for fraud, your subscription will be paused or terminated and no refund will be issued. Contact us if you believe this was in error.
6. How to request a refund
To request a refund, email support@abtestly.com with:
- The email address associated with your ABTestly account
- The reason for the refund (helps us improve the Service)
- Any relevant details (e.g., transaction date, plan)
We aim to respond to all refund requests within 2 business days. Approved refunds are processed by our payment provider Paddle. The refund will appear on your original payment method within 5 to 10 business days, depending on your bank or card issuer.
7. What happens to your data after a refund
When you receive a refund and your subscription ends:
- You are downgraded to the free tier (or your account is closed if you request closure)
- Active experiments are paused
- Your account data is retained for 30 days in case you decide to return
- After 30 days, data is permanently deleted (except as required by law)
You can export your experiment data before the 30-day retention period ends by emailing support@abtestly.com.
8. Refunds in your local currency
Refunds are issued in the same currency you were originally charged. If currency exchange rates have changed since your original payment, the refunded amount in your local currency may differ slightly from the amount you originally paid. This is determined by your payment provider, not by ABTestly.
9. Statutory rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction. For example:
- EU/UK consumers: you may have a 14-day "cooling off" right of withdrawal under the Consumer Rights Directive. By starting to use the Service immediately after subscribing, you may waive certain withdrawal rights. Contact us for details on how this applies to your subscription.
- Other jurisdictions: consult your local consumer protection law.
10. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be communicated by email at least 30 days before they take effect. The "Last updated" date at the top of this policy reflects the most recent revision.
Existing subscriptions are governed by the Refund Policy in effect at the time of subscription, unless you accept updated terms.
11. Contact us
For refund requests or questions about this policy:
- Refund requests: support@abtestly.com
- Legal notices: legal@abtestly.com
We aim to respond to all inquiries within 2 business days.